Welcome to One Door Down. Your privacy is important to us, and we are committed to protecting any personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [https://www.onedoordown.com] (the "Site"), make a reservation, place an order, or interact with us in any way.

1. Information We Collect

We may collect the following types of personal information from you:

• Contact Information: Name, email address, phone number
• Reservation Details: Date, time, number of guests, special requests
• Order Information: Selected items, delivery address (if applicable), order notes
• Payment Details: If applicable, through secure third-party payment gateways (we do not store your card details)
• Event RSVP Data: If you register for an event or private booking
• Device & Usage Information: IP address, browser type, pages visited, and time spent on the site (via cookies or analytics tools)

2. How We Use Your Information

We use your personal information to:

• Confirm and manage reservations or orders
• Respond to your inquiries or requests
• Send booking/order confirmations via SMS or email
• Improve our website and services
• Send you promotional updates or event notifications (only with your consent)
• Ensure website security and protect against fraud

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Such as payment processors, booking platforms, and email/SMS service providers, solely for fulfilling your requests
• Legal Requirements: If required by law or in response to valid legal requests

4. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience, analyse traffic, and offer personalized content.

You can manage your cookie preferences through your browser settings.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information. While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet is 100% secure.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent at any time for marketing communications
• Request data portability (where applicable)

To exercise any of these rights, please contact us at: business mail

7. Third-Party Links

Our website may contain links to external sites (e.g., delivery platforms, event ticketing sites). We are not responsible for the privacy practices of these third parties.

8. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Phone : +91 9667239226

Address : ONE DOOR DOWN IS A UNIT OF SWASTIKA BREW PRIVATE LIMITED Sushant lok phase 1, sector-27 Gurgaon, Haryana 122002